Basics
Consultant Machine
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If you cannot login to the consultant machine (EG/HIB/MST), ask Norm to set you up. You can usually find him in his office, in the machine room -- behind Sarms' cubicle. [enter machine room, close door behind you, go left past the security monitors, through the white door, towards your right; Norm is in the 3rd cubicle to your left. OR, dial x48132]

Save your files to your own directory that you create under "Save Here."

Utilize the RC Toolbar created by Ray and Montie. Click here to reach it. (you'll need the "boxes" pw if you're not upstairs in the RC)

EG LAB B: Keep the door to the consultant booth open while you're on duty, and make sure the Machine Room door is closed and locked.

MST: dont pick your nose, they can see through the tint. Class schedules are posted near the entrance doors, and also in corporate time (lookup r:lab).

HIB: no booth... if ART students come in, they might be in the wrong lab, the artslab room of HIB is down the hall from you (HIB335), before the Men's Restroom.

Lab Problem Reports
Report Problems by using the Lab Log: http://www.nacs.uci.edu/iip/rc/labs/logs_v2/forum.php

Be sure to mark the problematic computer with a Pink Card. Write a brief, hand-written description of the problem and place it on the keyboard of the machine. The cards are located near the door of the consultant booth.
Activation Kiosks
EG LAB B: 2 (two) next to the first entrance door.
HIB: 2 near the entrance of the lab, opposite of the consultant desk.
MST LAB A: 1 near the North Entrance of the lab. (first door coming from the front)

Lab users can now activate their UCInetID on any PC lab machine. On the logon prompt, type the following:
UCInetID: activate@complab.uci.edu
Password: activate
More information can be found by clicking "HELP" on the logon banner in the labs.

Login Problems
  • Make sure the capslock is not on. UCInetID should be in all lower-case.
  • The keyboard keys might be sticky.
  • The network cable might be unplugged.
  • Old UCInetID: Check their UCInetID date of activation; if it's BEFORE 2001, have them try CHANGING the pw to the SAME pw. (reason: the encryption on their pw is too old for our version of kerberos, so this "change" will re-encrypt it)
  • Make sure their account is not Locked. If ActAdmin shows that it is, send them upstairs. (see PEO/Locked accounts)
  • If their pw begins with a number/special character, have them change it so that it begins with a letter.
  • If problem persists, get their UCInetID and report it in the Lab Log.

Redbooks
Use them, they're there for you! Its not a red BOOK, its actually a red BINDER, but yes, we call them redbooks. Use these for any question/problem you may encounter.
Topics within a redbook:
  • Announcements
  • Cheat Sheet
  • CSC list
  • CLC list
  • Who to call
    		•
  • Phone & Network
  • Building Abbreviations
  • 800Mhz Radio Codes
  • UCInet
  • Windows Email
    		•
  • Macintosh Email
  • Zotnet
  • E3
  • Webmail
  • Corporate Time
    		•

    Cleaning
    Walk around the labs every now and then. Keep the lab tidy... push chairs in, pickup non-disgusting trash, pickup any left-over diskettes, etc.

    Make sure you mop and wipe all the tables spic-n-span before the end of your shift. Just kidding, just make sure to throw away any trash you see layin around, and remind people of our NO FOOD/DRINKS in the labs Rule. NOTE: It is important that you enforce this rule. Our labs are over a "false floor;" meaning, if anything spills, it seeps through and falls underneath. Guess whats underneath our false floor... thats right, all the wires that connect everything together in the lab. You should now notice the potential danger behind eating/drinking in the labs. liquid could cause a short circuit, which could cause a fire, which would cause a panic, and the sprinklers would go off and blah blah blah... so basically, ENFORCE THE NO FOOD/DRINKS RULE please. thanks.

    From the Consultant machine, you can run a netsend from the command line: "net send /domain Please throw away all food/drinks. Don't make me come out there. No, not you, the person next to you. Yes, you!" (well, I dont think we can do this anymore)

    If you notice any condesation or water dripping from a ceiling tile directly above you, MOVE! then call facilities at x????. If that # is wrong, check the redbook.
    Lost & Found
    Any non-valuable items can be kept in the consultant booth. If you find diskettes, stack em with the rest of the lost/found diskettes. Any books or notebooks, etc, can be also be kept in the consultant booth/desk.

    Any valuable items, turn into the RC help-desk Lost & Found, and let Chris Jones know. Also, report any urgent type of findings to the police. (ie: car keys, wallets, etc)
     

    Printer/PayPrint
     
    Pricing
    In the EG labs, you can send a printjob from any lab, and print from any print station.

    Black & White pages:     10¢
    Color (Laser) pages: 20¢ (eg.lab.b only)
    Print Card: 100¢

    Our print cards are non-refundable! If they printer took their money and printed blank/unacceptable pages, they can go to the RC to have their card credited the proper amount.

    PHAROS Remote
    Pharos Remote is our printer queue manager. Ask the person training you for the login:pw to get into the program.

    The main print que you'll be dealing with is under ETNA - PPEG. If you release any jobs via Pharos, you MUST enter in a ticket on the AR Remedy system with details to the job release. (screenshot)

    Using the Card Writer
    - Password: ask a fellow RC consultant. (diagnal square password - its on Carol's whiteboard)
    - To check the value of the card, simply insert it.
    - To add value to the card, insert the "whatever" card, enter the password , then hit enter, then eject the "whatever card" then insert the already-initialized printcard.
    - To initialize the card, simply insert the "whatever" card, enter the password, then insert the non-initialized card.
    - Cleaning: submerge card reader under scolding hot water. the jump off a cliff. I'm just kidding.

    Location of paper/toner
    Paper
    -EG Lab B:     There should be some reems in the bookshelf in the consultant booth (check inside the cabinet too). If not, you can grab some from the storage room in the back of the machine room. Its where "wheels" is parked. *Dont forget to sign out anything you take out of there (paper/toner).
    [directions: walk through the door with a yellow sign to keep locked/shut... head straight until you reach the old ops booth with the video tape rack located in front of it. Turn left... dont run into the storage/salvage racks... walk past them... and into the dark room where the lights dont turn on sometimes, even if you're waving your hands franticly... grab a reem and sign out the reem from the checklist clipboard on the toner rack. map]

    -MST: There should be some somewhere in the booth, check the drawers and shelves behind you. If there is none, notify Operations at x46065.
    -HIB: There might be some in the drawer or under the desk. Also check near the printer. If there is none, notify Operations at x46065.

    Toner
    -EG Lab B:     Toner cartridges are in the storage room in the back of the machine room. Its where "wheels" is parked. *Dont forget to sign out anything you take out of there (paper/toner). for directions, see above under paper-eg lab b.
    -MST: Request through Lab Log or E-mail Steve Pickett.
    -HIB: Request through Lab Log or E-mail Steve Pickett.

    Using the Color Printer
    When users want to print to the color printer, they must make sure to send their print job to the color printer queue.
    Photoshop Problems
    macs? NOOOO! There are detailed instructions for scanning near the scanner equipped macs. We dont exactly support the program, so they can use the help files for more info, and of course the internet is always helpful.

    Scanner Problems
     
    TWAIN Acquire

    In photoshop, goto FILE, click on IMPORT, click on twain acquire or canoscan.

    CanoScan

    Instructions should be on a laminated sheet(s) of paper next to the scanners.


    Opening/Closing the labs
    Alarms
    All doors must be closed and no motion should be occuring in the lab when you attempt to arm it. You must stand still for a few seconds before you will be able to arm the lab. You typically have 30 seconds (delay time) to get out of the lab before it actually arms.

    MST:
    - Special Instructions, see MST

    HIB:
    Its been rumored that the delay counter counts faster than it should, so get out while you can, its gonna blow! j/k, it wont blow, you'll just be locked in there forever. j/k, maybe until Steve Pickett opens the lab in the morning. ok ok, basically, get out before it arms. =)

    EG:
    We typically dont arm these labs.
    EG
    Consultants aren't usually around to close this lab, but yah...

    The EG labs are closed every Tuesday morning, from 12am to 2am, for cleaning. To close the labs...

    Send warnings:
    - uh, since messaging was turned off, i guess you'll have to verbally warn everyone now.

    Shutdown the Computers:
    At 11:50pm, shutdown all the PCs via the consultant machine's command prompt. You can run Sarms' batch files, located in the Save Here dir.

    Lock Doors:
    Lock all doors leading into the labs, but before you do, be sure to clear the labs of any stragglers. There should only be two doors to lock, the front entrance double doors, and the side entrance door (located at the foot of the steps, coming from the double doors). All doors within the labs, leave open... courtesy to the cleaning crew.

    Unlock Doors:
    you can unlock the doors as soon as the cleaning crew gives you the OK. Be sure to close any doors leading to the machine room before unlocking the doors leading to the labs.
    MST
    Closing the Lab:
    -Leave machines on
    -Lock all doors via side-button
    -Turn off all the lights
    -Close the partition (instructions)
    -Power down consultant machine
    -Turn off lights in consultant booth
    -Lock door to consultant booth
    -check to make sure server room door is locked

    ARMING the lab using the lab's keypad:
    -Arm the server room first
    -Arm the consultant booth second
    -Arm the labs last.

    Opening the labs... reverse order of closing the labs.
    HIB
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    - yah, close the lab.
    - Leave the computers on.
    - Arm the lab
    - RUN OUT!