| Printer/PayPrint
Problems |
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If you
cannot login to the consultant machine (EG/HIB/MST), ask Norm
to set you up. You can usually find him in his office, in
the machine room -- behind Sarms' cubicle. [enter machine
room, close door behind you, go left past the security monitors,
through the white door, towards your right; Norm is in the
3rd cubicle to your left. OR, dial x48132]
Save your files to your own directory that you create under
"Save Here."
Utilize the RC Toolbar created by Ray and Montie. Click here
to reach it. (you'll need the "boxes" pw)
EG LAB B: Keep the door to the consultant booth open
while you're on duty, and make sure the Machine Room door
is closed and locked.
MST: dont pick your nose, they can see through the
tint. Class schedules are posted near the entrance doors,
and also in corporate time (lookup r:lab).
HIB: no booth... if ART students come in, they might
be in the wrong lab, the artslab room of HIB is down the hall
from you, before the Men's Restroom. |
Report
Problems using the Lab Log (click here).
Be sure to mark the problematic computer with a Pink
Card. Write a brief, hand-written description of the
problem and place it on the keyboard of the machine. The cards
are located near the door of the consultant booth. |
EG
LAB B: 2 (two) next to the first entrance door.
HIB: 2 near the entrance of the lab, to your left.
MST LAB A: 1 near the North Entrance of the lab. (first
door coming from the front) |
- Make
sure the capslock is not on. UCInetID should be in all lower-case.
- Old UCInetID: Check their UCInetID date of
activation; if it's BEFORE 2001, have them try CHANGING the
pw to the SAME pw. (reason: the encryption on their pw is
too old for our version of kerberos, so this "change"
will re-encrypt it)
- Make sure their account is not Locked. If ActAdmin shows
that it is, send them upstairs. (see PEO/Locked accounts)
- If their pw begins with a #, have them change it so that
it begins with a letter.
- If problem persists, get their UCInetID and report it in
the Lab Log. |
| Use them,
they're there for you! Its not a red BOOK, its actually a
red BINDER, but yes, we call them redbooks. |
Walk around
the labs every now and then. Keep the lab tidy... push chairs
in, pickup non-disgusting trash, pickup any left-over diskettes,
etc.
Make sure you mop and wipe all the tables spic-n-span before
the end of your shift. Just kidding, just make sure to throw
away any trash you see layin around, and remind people of
our NO FOOD/DRINKS in the labs Rule.
From the Consultant machine, you can run a netsend from the
command line: "net send /domain Please throw away all
food/drinks. Don't make me come out there. No, not you, the
person next to you. Yes, you!"
If you notice any condesation or water dripping from a ceiling
tile directly above you, MOVE! then call facilities at x????.
If that # is wrong, check the redbook. |
Any non-valuable
items can be kept in the consultant booth. If you find diskettes,
stack em with the rest of the lost/found diskettes. Any books
or notebooks, etc, can be also be kept in the consultant booth/desk.
Any valuable items, turn into the RC help-desk Lost &
Found, and let Chris Jone's know. Also, report any urgent
type of findings to the police. (ie: car keys, wallets, etc) |
|
| Printer/PayPrint
Problems |
Pharos
Remote is our printer queue manager. Ask the person training
you for the login:pw to get into the program.
The main print que you'll be dealing with is under ETNA -
PPEG, blah blah blah |
- Password:
ask a fellow RC consultant
- To check the value of the card, simply insert it.
- To add value to the card, insert the "whatever"
card, enter the password, enter the amount, then insert the
already-initialized printcard.
- To initialize the card, simply insert the "whatever"
card, enter the password, then insert the non-initialized
card.
- Cleaning: submerge card reader under scolding hot water.
the jump off a cliff. I'm just kidding. |
Paper
-EG Lab B: There should be some reems in the bookshelf
in the consultant booth (check inside the cabinet too). If
not, you can grab some from the storage room in the back of
the machine room. Its where "wheels" is parked.
*Dont forget to sign out anything you take out of there (paper/toner).
-MST: There should be some somewhere in the booth,
check the drawers and shelves behind you.
-HIB: There might be some in the drawer or under the
desk. Also check near the printer.
Toner
-EG Lab B: Toner cartridges are in the storage room in
the back of the machine room. Its where "wheels"
is parked. *Dont forget to sign out anything you take out
of there (paper/toner).
-MST: Request through Lab Log or E-mail Steve Pickett.
-HIB: Request through Lab Log or E-mail Steve Pickett. |
| When users
want to print to the color printer, they must make sure to
send their print job to the color printer queue. |
|
All
doors must be closed and no motion should be occuring in the
lab when you attempt to arm it. You must stand still for a
few seconds before you will be able to arm the lab. You typically
have 30 seconds (delay time) to get out of the lab before
it actually arms.
MST:
- Special Instructions, see MST
HIB:
Its been rumored that the delay counter counts faster than
it should, so get out while you can, its gonna blow! j/k,
it wont blow, you'll just be locked in there forever. j/k,
maybe until Steve Pickett opens the lab in the morning. ok
ok, basically, get out before it arms. =)
EG:
We typically dont arm these labs. |
Consultants
aren't usually around to close this lab, but yah...
The EG labs are closed every Tuesday morning, from 12am to
2am, for cleaning. To close the labs...
Send warnings:
- 1 hour warning
- 30 minute warning
- 10 minute warning
Shutdown the Computers:
At 11:55pm, shutdown all the PCs via the consultant machine's
command prompt. You can run Sarms' batch files, located in
the Save Here dir.
Lock Doors:
Lock all doors leading into the labs, but before you do, be
sure to clear the labs of any stragglers. There should only
be two doors to lock, the front entrance double doors, and
the side entrance door (located at the foot of the steps,
coming from the double doors). All doors within the labs,
leave open... courtesy to the cleaning crew.
Unlock Doors:
you can unlock the doors as soon as the cleaning crew gives
you the OK. Be sure to close any doors leading to the machine
room before unlocking the doors leading to the labs. |
Closing
the Lab:
-Leave machines on
-Lock all doors via side-button
-Turn off all the lights
-Close the partition (instructions)
-Power down consultant machine
-Turn off lights in consultant booth
-Lock door to consultant booth
-check to make sure server room door is locked
ARMING the lab using the lab's keypad:
-Arm the server room first
-Arm the consultant booth second
-Arm the labs last.
Opening the labs... reverse order of closing the labs. |
|
- yah,
close the lab.
- Leave the computers on
- Arm the lab
- RUN OUT!
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